Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern your use of digitalignyte.com and, where no separate signed agreement applies, the services provided by Digital Ignyte. By using this website or engaging us, you accept these terms. If you do not accept them, please do not use the site or our services.

2. Who we are

Digital Ignyte is an AI automation practice based in Gurugram, Haryana, India. We design, build and operate AI systems — internal agents, executive reporting, and customer-facing AI — for founder-led businesses.

3. What we provide

Our work typically runs in stages: an assessment of your operations and the problems worth solving; a build phase where systems are implemented with you in the loop; and an operate phase covering monitoring, tuning and iteration. The exact scope, deliverables, timeline and fees for any piece of work are set out in a written proposal or statement of work.

Nothing on this website is an offer to contract. Content here describes our approach and is subject to change.

4. Engagements & order of precedence

Each engagement is governed by a written proposal or statement of work ("SOW") that we both agree. If anything in an SOW or a signed master agreement conflicts with these terms, the SOW or signed agreement prevails for that engagement. These terms fill the gaps.

5. Your responsibilities

• Access and cooperation. Provide timely access to the systems, data, people and decisions the work depends on. Delays here move timelines.
• Rights in your data. You confirm you have the right to give us the data and system access you provide, and that doing so does not breach any law or third-party agreement.
• Credentials. Keep your own account credentials secure. Tell us promptly if access needs to be revoked.
• Review and approval. Review deliverables within the window set in the SOW, and operate approval gates we build for high-stakes actions rather than disabling them.
• Compliance. Ensure your use of what we build complies with the laws and regulations that apply to your industry.

6. Fees, invoicing & cancellation

• Fees, payment schedule and currency are set out in the SOW. Unless stated otherwise, invoices are payable within the period named on the invoice.
• Fees are exclusive of applicable taxes, which are added where required by law.
• Third-party costs — model API usage, hosting, licences, and similar — are either passed through at cost or paid directly by you, as set out in the SOW.
• Cancellation. Either party may end an engagement with written notice as specified in the SOW. On cancellation, you pay for work performed and commitments already incurred up to the effective date.
• Refunds. Fees for work already performed are non-refundable. Where you have prepaid for work not yet started, we refund the unused portion, less any third-party costs already committed on your behalf.
• Late payment may result in work being paused. We will tell you before pausing.

7. Intellectual property & ownership

What you own

On full payment of the fees for an engagement, you own the deliverables built specifically for you: the application code, the prompts, the agent configurations, and the infrastructure definitions, together with the documentation handed over at the end of the build. You are not locked to us.

What we own

We retain ownership of our pre-existing materials — our internal tooling, frameworks, libraries, templates, methods and general know-how — including anything we developed before the engagement or independently of it. Where a deliverable incorporates our pre-existing materials, you receive a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable.

Your materials

You keep all rights in the data, content, trademarks and systems you provide. You grant us a limited licence to use them only to deliver the engagement.

Website content

The content, design and code of digitalignyte.com are owned by Digital Ignyte or its licensors. You may not copy, republish or redistribute substantial parts of it without written permission.

Publicity

We will not name you as a client, describe your engagement, or use your logo in any public material without your written permission.

8. Confidentiality

Each party will keep the other's confidential information in confidence, use it only for the engagement, and protect it with at least reasonable care. A mutual non-disclosure agreement is signed before assessment work begins and governs in the event of any conflict with this section. These obligations survive the end of the engagement.

Confidentiality does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case we will give you notice where we are permitted to.

9. Nature of AI systems

This section matters more than most. AI systems are probabilistic, not deterministic. You should understand the following before relying on anything we build:

• Outputs can be wrong. Language models can produce inaccurate, incomplete or unexpected results, including on inputs similar to ones they previously handled correctly.
• Engineering constrains risk; it does not remove it. We design with scoped permissions, approval gates, human handoff and audit trails precisely because failure is expected. These reduce the blast radius of a mistake — they do not guarantee one will never happen.
• Human oversight is your responsibility. Where we build an approval gate for a high-stakes or irreversible action, you are responsible for staffing and honouring it. Disabling or bypassing a gate is at your own risk.
• Not professional advice. Systems we build do not provide legal, financial, medical or other regulated professional advice, and must not be presented to your customers as doing so unless you have independently established the right to.
• Model change. Third-party model providers update, deprecate and change the behaviour of their models. Output quality can shift for reasons outside our control. Ongoing monitoring is what the operate phase is for.

10. Third-party services

What we build depends on third-party platforms — model providers, hosting, data stores, CRMs and workflow engines. Those services have their own terms, pricing and availability, and we are not responsible for their acts, outages, price changes, deprecations or omissions. Where a provider's terms are material to an engagement, we will point them out to you.

11. Acceptable use

You agree not to use our website or anything we build to: break any applicable law; infringe anyone's rights; generate deceptive, harassing or unlawful content; attempt unauthorised access to any system; interfere with the operation of the site; or process personal information in ways your own privacy notices and legal bases do not permit.

12. Warranties & disclaimers

We warrant that we will perform services with reasonable skill and care, in a professional manner consistent with industry standards.

Beyond that warranty, and to the maximum extent permitted by law, the website and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site or any system will be uninterrupted or error-free, that defects will be corrected, or that any particular business outcome, revenue figure or efficiency gain will be achieved.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or anticipated savings, however caused.
• Our total aggregate liability arising out of or relating to an engagement is limited to the total fees you paid us for that engagement in the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

14. Indemnity

You agree to indemnify and hold Digital Ignyte harmless against third-party claims, losses and reasonable costs arising from your breach of these terms, your misuse of a system we built, your failure to operate an approval gate as designed, or your lack of rights in data or materials you provided to us.

15. Term & termination

These terms apply while you use the site and for the duration of any engagement. Either party may terminate an engagement for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent. On termination we will, at your request, return or delete your data and revoke credentials in line with the SOW and our Privacy Policy. Sections on intellectual property, confidentiality, disclaimers, liability, indemnity and governing law survive termination.

16. Governing law

These terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute arising out of or relating to these terms or our services, and both parties submit to that jurisdiction. Before starting proceedings, both parties agree to attempt in good faith to resolve the dispute through discussion.

17. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects the current version. Changes apply to use of the site from the date they are posted, and to engagements entered into after that date. Existing engagements continue under the terms in force when their SOW was agreed, unless we both agree otherwise in writing.

18. Contact

How we handle personal information is covered separately in our Privacy Policy.